Privacy Policy
Last updated: July 18, 2026
1. Overview
Paraserve Paralegal & Process ("Paraserve," "we," "us," or "our") provides legal support services including process serving, skip tracing, document preparation, legal research, court filing, paralegal support, landlord-tenant services, private investigation, and related professional services. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.
2. Information We Collect
Account Information
When you register, we collect your name, email address, and a password. If you sign in via Google, Microsoft, Facebook, or Apple, we receive the profile information those providers share (such as your name and email).
Service Request Information
When you submit a service request, we collect your full name, email, phone number, the type of legal matter, case details, the address where service is needed, and any documents you upload.
Payment Information
For subscriptions and one-time service payments, payment processing is handled by our payment provider. We do not store your full card number; we retain transaction records such as invoice numbers, amounts, and status.
Usage & Device Information
We collect information about how you use the app, including your device type, approximate location (if you grant permission), IP address, and the pages or features you access.
3. How We Use Your Information
- To create and manage your account
- To process and fulfill your service requests
- To communicate with you about your cases, deadlines, and documents
- To process payments and issue invoices
- To provide attorney matching, case tracking, and scheduling
- To improve our services, troubleshoot issues, and prevent fraud
- To send service-related and account-related notifications
4. Legal Basis for Processing
We process your personal information under the following legal bases: (a) to provide the services you requested (contractual necessity), (b) to comply with legal obligations applicable to legal services and licensed professionals, (c) to protect our legitimate business interests, and (d) with your consent where applicable.
5. Sharing & Disclosure
We share your information only as necessary to provide services and as permitted by law:
- With assigned professional staff (process servers, paralegals, attorneys, investigators) who handle your case
- With our payment processor and email provider to complete transactions and communications
- With public records databases (BOP, state DOC, county assessor offices) when you initiate a record search
- With legal research partner platforms when you click a referral link (via our referral code only — no personal data is shared)
- When required by law, court order, or to comply with legal process
- In connection with a business transfer or merger
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
6. Data Retention
We retain your information for as long as your account is active and as needed to provide services, comply with legal recordkeeping requirements applicable to legal services, and resolve disputes. You may request deletion of your account; certain records may be retained as required by law.
7. Security
We use technical, administrative, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you the following rights:
- Right to Know: Request a copy of the personal information we have collected about you in the past 12 months.
- Right to Delete: Request that we delete your personal information, subject to certain legal exceptions.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Opt-Out: Opt out of the sale or sharing of your personal information to third parties.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
You can exercise these rights directly through our Privacy & Compliance Center, or by contacting us at privacy@paraserve.com. We will verify your identity and respond within 45 days.
If you are not a California resident, you may still submit privacy requests through the Privacy Center. Many states offer similar rights under their own data protection laws.
9. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us at privacy@paraserve.com.